IT Specialist

Job description

The role includes installing, configuring, managing, maintaining, testing, evaluating, and repairing computer networks and workstations, supporting server systems, hardware/software, user accounts, and computer/telephone rooms. Training users on proper use and security of all systems. Troubleshooting and resolving technical issues related to hardware, software, LAN, WAN, and internet. Responding to program error messages. Providing network communications support and technical guidance. Referring major problems to vendors or technicians. Analyzing, recommending, and implementing process improvements. Consulting with others to assess, analyze, and resolve computing needs and system requirements. Inspecting, testing, and diagnosing computer equipment and systems. Planning and coordinating IT equipment installations, moves, additions, changes, and enhancements. Implementing network security measures. Providing end‑user support for all applications. Planning and managing disk space for the entire network. Maintaining accurate inventory of all technological devices. Entering commands and activating controls on computers and equipment. Ensuring backup tapes are locked in a fire‑proof safe. Following all company policies and procedures and reporting accidents or unsafe conditions. Maintaining confidentiality of proprietary information and protecting company assets. Addressing guests’ service needs and assisting colleagues. Communicating clearly and professionally and answering phones with proper etiquette. Acting as the first point of contact for the Guarantee of Fair Treatment/Open Door Policy. Developing positive working relationships and supporting the team to achieve common goals. Ensuring adherence to quality standards and recommending new ways to improve efficiency, productivity, quality, safety, and cost savings. Lifting, carrying, pushing, pulling, and placing objects up to 50 lb. Standing, sitting, or walking for extended periods. Entering and locating information using computers and POS systems. Moving up and down stairs or ramps. Performing other reasonable duties as requested by supervisors.

Requirements

• Technical, Trade, or Vocational School Degree
• At least 2 years of related work experience
• No supervisory experience
• No license or certification required

Skills