Room Service Manager

Job description

JOB SUMMARY Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed. CANDIDATE PROFILE.

Requirements

• High school diploma or GED
• 4 years experience in the food and beverage, culinary, or related professional area
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 2 years experience in the food and beverage, culinary, or related professional area
• CORE WORK ACTIVITIES
• Managing Day-to-Day Room Service Operations
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence
• Ensures property policies are administered fairly and consistently
• Communicates areas in need of attention to staff and follows up to ensure follow through
• Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
• Leading Room Service Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others
• advocates sound financial/business decision making
• demonstrates honesty/integrity
• leads by example
• Encourages and builds mutual trust, respect, and cooperation among team members
• Serves as a role model to demonstrate appropriate behaviors
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
• Develops specific goals and plans to prioritize, organize, and accomplish your work
• Ensures and maintains the productivity level of employees
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective
• Celebrates successes and publicly recognizes the contributions of team members
• Communicates performance expectations in accordance with job descriptions for each position
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results

Skills