Spa Manager

Job description

Supervises and coordinates employee activities delivering spa services including salon, skin care, program coordination, reservations, reception, massage and locker rooms. Ensures guest and employee satisfaction and achieves the operating budget. Assumes Spa Director responsibilities in his/her absence, provides proper supplies, equipment and uniforms, manages inventories within budget, maintains cleanliness of spa areas. Sets a positive example for guest relations, gathers guest feedback, handles complaints, empowers staff to deliver excellent service, emphasizes continuous improvement. Conducts HR activities such as soliciting employee feedback, clarifying expectations, escalating issues to management and HR, observing service behavior, participating in discipline and recognition programs, delivering orientation and ongoing training, and fostering collaborative team relationships.

Requirements

• High school diploma or GED
• 2 years experience in spa, guest services, or related professional area

Skills