Pharma B Tender Customer Service, Coordinator

Job description

Key Responsibilities: Check the Certificate of origin availability. Arrange Appointment with Customer (within 5 Working days) for NUPCO invoices by creating ASN on NUPCO portal. Ensure all invoices are delivered before the due date to avoid company penalties. Arrange priority for Warehouse as per customer appointment, and arrange with Warehouse if there are any customer requirements on picking (e.g., Samples, Distribution, etc.). Follow up with Warehouse and Coordinate with Planning Team if goods do not match customer requirements. Coordinate with Transportation Team by email to mention loading and offloading date to Arrange Trip as per customer appointment before one day of loading date. Coordinate with Delivery Representatives team (Direct Trip) and pass to them all data including storage condition of goods (Cool or Non Cool). Make the the employer of all deliveries which need to dispatch on same trip and split the deliveries on the employer as per storage condition, then ensure the total value of the the employer does not exceed SR 3.5 Million. Follow up with Transportation Team to get from them confirmation email with dispatch goods. Undertake any other duties or assignment as required from time to time by the management.

Requirements

• High School Diploma
• 0-1 year of experience
• Proficient in customer communication and internal/external team collaboration
• Proficient in using NUPCO portal and email
• Knowledge of relevant regulations and laws
• Ability to work under pressure and meet deadlines

Skills