Customer Service Specialist and LinkedIn Page

Job description

The role of Customer Service and LinkedIn Page Specialist includes customer service and LinkedIn page management tasks. Responds to customer inquiries via phone, email, WhatsApp and social channels quickly. Determines client needs and provides accurate information about the employer services. Addresses complaints promptly until complete resolution. Processes service requests, orders, and forms in coordination with operations and sales teams. Records all interactions, transactions and customer comments in the CRM system. Escalates recurring issues to management with clear documentation. Keeps up to date with updates on services, prices, and company policies. Publishes and schedules posts according to the employer's content calendar and tag guidelines. He responds to comments and messages on the page professionally and in a timely manner. Directs business inquiries received via LinkedIn to the sales team and follows up on them. Monitors page performance (followers, reach, engagement) and provides a monthly report. Participates in industry content to increase page visibility and follower count

Requirements

• SAP
• sales
• Customer service

Skills