Technical and Logistic Support

Job description

The jobholder will perform various activities, including maintenance and support of the system, providing technical support and advice to internal teams, developing customer relationships, and providing regular reports on activities. The tasks include supporting the customer's IT administration team, supporting the production team in daily operations, providing support for training activities, and contributing to continuous process improvement. The person in this position must maintain good relationships with the different parties involved in the platform, support the deployment of programs and updates, and improve system performance.

Requirements

• Master's degree in computer science
• successful experience in maintenance and support programs
• communication skills to adapt to a wide variety of interlocutors in a multicultural environment
• experience with Windows environment, Ubuntu OS, Windows Server OS, Linux OS
• proficiency in Nutanix, Harbor, Kubernetes, Ceph, the employer Backup
• additional skills include IMINT/GEOINT, geospatial software, DELL computer hardware, protection systems such as ESET, Stormshield/Opensense
• ability to work with basic network devices and concepts such as IP, DNS, firewall, and routing
• knowledge of databases is a plus
• knowledge of cloud technology is a plus
• ability to learn and understand various complex and technical subjects
• analytical skills to summarize and simplify complex topics
• ability to steer several activities in parallel
• proficiency in English and Arabic
• proficiency in French is a plus.

Skills