Director, Solutions Delivery

Job description

About Us the employer is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At the employer, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join the employer and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description Support new business and market opportunities and business plans. Responsibilities may include market analysis for the product, researching requirements of the marketplace, and supporting consistency of the new product with the organization's image and objectives. May function as a resource that interacts with systems, marketing, and sales in the product development stage. Supports long-term plans, new technologies, and industry-leading trends. All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work. Key Responsibilities: • As the Head of Solutions Delivery for KSA, Bahrain and Oman, reporting to the GCC Head of Solutions Delivery, you will be responsible for products sales and deployment across KSA, Bahrain and Oman managing the primary objective of generating card fees, benefits resell and other the employer revenues by driving affluent card issuance and retention, customizing value propositions across the segments and overall positioning the employer as the preferred choice of network partners by Issuers and the brand of choice by consumers. • This is a critical role within the GCC products organization and will actively contribute to the overall development of the product function and the employer business. • You will also have oversight over Solutions Delivery team in the KSA, Bahrain and Oman cluster. • A significant element of this role will be the ability to generate thought leadership around consumer products, and requires you to work closely with markets, key issuers and other existing and potential clients and partners to drive acquisition, profitable usage, payment volume and revenue. This includes, but is not limited to, development of consumer segmentation strategies, portfolio optimization, upgrades, performance tracking, channel diversification, promoting the employer Digital solutions and innovations and driving greater cross-border and e-commerce volume. • You will need to combine your product management experience with your awareness of client needs to increase customer engagement with their the employer account, driving usage and preference. • You will have demonstrable success at working effectively across matrixed organizations. • People development is a key focus at the employer. We strive to create the employer as an Employer of Choice and have a strong focus on ensuring our culture, place of work and collaboration opportunities provide employees the opportunity for personal and professional development. The successful candidate will have a proven track record of strong people management. the employer requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Requirements

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD.
• Experience in developing and executing business development strategies in a complex and fast-paced environment.
• Experience in payments, transaction banking, financial advisory, or SaaS, having performed product sales and/or client-facing commercialization roles.
• Experience in cross-border account payments and with payment networks.
• Experience in developing domestic or cross-border payment flows business within growing markets.
• Experience in stakeholder education and training delivery.
• Experience in mobile, API, and service-oriented architecture.
• Experience in business development, sales, and deal structuring.
• Experience in working with cross-functional teams including Sales, Product, Operations, and Marketing.
• Experience in managing delivery of large technology projects, especially with direct oversight for delivery.
• 12 or more years of work experience with a bachelor’s degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD.
• Experience in payments and/or financial services industry, with preferred experience in AI, cross-border money movement, card networks, account-to-account payments.
• Experience in planning, managing, and closing complex commercial deals from negotiation to delivery.
• Experience in building executive-level communications and delivering presentations.
• Experience in implementing strategic initiatives, policies, and operational decisions.
• Experience in explaining complex business and technical concepts to broad audiences.
• Experience in working within a complex and often ambiguous environment, and influencing senior management.
• the employer is an EEO Employer
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. the employer will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Skills