Club Lounge Agent

Job description

The Club Lounge Agent is responsible for completing opening and closing duties, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. The agent must check with the captain or supervisor before leaving at the end of the shift. The agent is also responsible for setting up, stocking, and maintaining work areas, stocking ice, glassware, and paper supplies, removing soiled wares from the bar top and tables, and maintaining the cleanliness and condition of work areas, bar, bar unit, tables, and other tools, following all set-up guidelines. The agent must follow all company and safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to the manager, and complete safety training and certifications. The agent must ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. The agent must welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. The agent must speak with others using clear and professional language, develop and maintain positive working relationships with others, and support the team to reach common goals. The agent must ensure adherence to quality expectations and standards. The agent may be required to read and visually verify information in a variety of formats, stand, sit, or walk for an extended period of time or for an entire work shift, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance, grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. The agent may also be required to move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps, reach overhead and below the knees, including bending, twisting, pulling, and stooping. The agent may be required to perform other reasonable job duties as requested by supervisors.

Requirements

• Education: High school diploma or G.E.D. equivalent
• Related Work Experience: No related work experience
• Supervisory Experience: No supervisory experience
• Years of Experience

Skills