Guest Relations Agent

Job description

Exceptional hospitality starts with you. Welcome and assist guests with a warm greeting, ensuring smooth check‑in and check‑out. Provide accurate information on hotel services, facilities, and local attractions. Resolve guest concerns promptly and professionally, escalating when needed to maintain high satisfaction. Engage with guests throughout their stay to monitor satisfaction and identify enhancement opportunities. Coordinate with departments to fulfill guest requests efficiently and accurately. Support VIP and special requests by preparing amenities and arranging personalized services with attention to detail. Maintain records and communication by documenting guest preferences, incidents, and follow‑ups.

Requirements

• Passion for spreading the light and warmth of hospitality
• Acting with integrity and always doing the right thing
• Inspiring others through leadership
• Belief that teamwork drives the best outcomes
• Sense of ownership and accountability
• Focus on the now, bringing urgency and discipline to every moment

Skills