Contact Center Specialist

Job description

the employer Boecker Saudi Arabia seeks an enthusiastic, customer‑focused Contact Center Specialist. The role handles customer inquiries received via phone, website, live chat, WhatsApp, and email, ensuring timely follow‑up and an exceptional experience. Responsibilities: receive and manage inquiries across all channels; log inquiries and prospects in the ICABS system; allocate prospects to the assigned Sales Consultant in each branch; notify the consultant immediately

Requirements

• Fluent in Arabic and English (spoken and written)
• strong communication and customer service skills
• good computer skills and attention to detail
• ability to multitask and work in a fast‑paced environment

Skills