NOC Support Services Engineer

Job description

We are looking for an experienced NOC Support Services Engineer to provide operational support for enterprise IT infrastructure and Network Operations Center (NOC) environments. Responsibilities include: monitor enterprise infrastructure, servers, networks, and IT services; perform proactive monitoring and respond to alerts and incidents; investigate and troubleshoot infrastructure, network, and system issues; escalate critical incidents to appropriate technical teams; support incident, problem, and change management processes; ensure system availability and service continuity; maintain operational documentation and daily health check reports; collaborate with infrastructure and network teams to resolve technical issues; follow operational procedures and service level agreements (SLAs).

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• +2 years experience in IT Support, NOC Operations, or Infrastructure Support
• experience monitoring enterprise IT infrastructure
• knowledge of Windows and Linux operating systems
• basic understanding of networking concepts
• experience troubleshooting infrastructure and system issues
• strong analytical, communication, and problem‑solving skills
• nice to have experience with enterprise monitoring tools
• nice to have ITIL Foundation certification
• nice to have experience in a 24/7 NOC environment
• nice to have knowledge of virtualization or cloud platforms

Skills