Reservations Agent

Job description

About the employer Jabal Omar: Located minutes from Masjid Al Haram, the hotel blends comfort, connectivity, and Arabian hospitality in the heart of the Holy City. It spans four towers and offers dining venues, retail outlets, a gym, executive lounge, and meeting spaces, with views of the Grand Mosque and cuisine from Mediterranean, Persian, Middle Eastern and Southeast Asian regions. About the role: Join the Reservations Department as a Reservations Agent. Main duties: Respond to emails professionally within 24 hours; answer calls within three rings with proper greetings; capture all guest details during booking (recognize repeat guests, contact info, passport copies, flight details, special occasions, preferences) and update them in Opera; observe proper email and telephone etiquette; read reservation correspondence thoroughly for special instructions and requests and relay information to relevant departments; communicate last‑minute changes (new bookings, cancellations, additional info) to the respective departments.

Requirements

• Proficient in responding to email within 24 hours
• Proficient in answering calls within three rings with proper greeting
• Proficient in capturing and updating guest details in Opera
• Knowledge of proper email and telephone etiquette
• Experience reading reservation correspondence for special instructions and requests
• Experience communicating last‑minute changes to departments
• Strong communication skills written and verbal
• Ability to multitask and work under pressure
• Proficient in MS Office applications

Skills