Customer Support Specialist

Job description

Responsible for processing customer inquiries through the Excellence Center and escalating issues to relevant teams until resolved. Tasks include documenting communication records in the CRM system and support tickets with accuracy, preparing daily reports for leaders, and highlighting points requiring attention

Requirements

• Proficiency in Excel
• Proficiency in English writing and speaking
• One year of experience in customer service
• One year of experience in a call center
• Bachelor's degree in any field (preferred)
• Excellent typing skills
• Ability to work on shifts in Al Khobar
• Ability to train customers
• Strong communication and problem-solving skills
• Ability to perform routine tasks while maintaining quality standards

Skills