Sales Associate

Job description

Support service and parts operations by ensuring timely and accurate spare parts availability. Deliver high-quality customer experience through efficient parts handling, inventory control, and coordination with service teams. Greet customers and accurately identify parts requirements. Recommend appropriate parts based on customer or technician needs. Handle inquiries, quotations, and parts availability checks. Monitor stock levels and ensure optimal inventory availability. Identify parts needing replenishment and initiate reorders. Track lost sales and report gaps for inventory improvement. Maintain accurate records of parts movement. Process parts orders locally and internationally according to company procedures. Handle special orders and prepayments when required. Coordinate closely with Service Advisors and Technicians for parts requirements. Track parts status and ensure timely delivery. Use DMS/CRM systems to search part numbers and manage transactions. Ensure accurate documentation of all parts transactions. Monitor bin locations and maintain proper storage standards. Manage warranty or returned parts per policy

Requirements

• 3-7 years experience in automotive parts or aftersales operations
• strong understanding of automotive parts and systems
• strong customer service and communication skills
• high attention to detail and organization
• ability to work in a fast-paced environment
• problem-solving and analytical thinking
• team collaboration and coordination skills
• proficient with DMS/CRM systems
• knowledge of warranty and returned parts policies

Skills