Information Technology Assistant Manager

Job description

the employer is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service the employer People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. We are currently seeking an Information Technology Assistant Manager to join our vibrant team. At the employer Collection Residences Riyadh, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences. We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning. As an Information Technology Assistant Manager, you bring a cutting-edge blend of innovation, a results-driven approach, and a fervor for advancing technological solutions to our dynamic IT team. Your expertise and dedication will play a pivotal role in steering our technology initiatives to new heights. • Oversee the day-to-day IT operations, ensuring timely resolution of technical issues and providing support to hotel staff. • Collaborate with the IT Manager to implement and maintain IT systems, including hardware, software, networks, and telecommunication. • Monitor system performance, security, and backups to proactively address potential risks and ensure data integrity. • Provide training and guidance to hotel employees on IT procedures, software applications, and security best practices. • Support the installation, configuration, and maintenance of IT equipment, including computers, printers and peripherals. • Troubleshoot network connectivity and internet-related issues to maintain uninterrupted operations. • Manage IT inventory, including software licenses, hardware assets, and consumables, ensuring accurate records. • Coordinate with external vendors and service providers for IT-related contracts and support.

Requirements

• Expertise in IT systems, hardware, software, and networking.
• Strong troubleshooting skills with a proactive approach.
• Excellent communication and interpersonal abilities for clear user support.
• Customer-centric mindset prioritizing prompt IT assistance.
• Proven leadership fostering a positive work environment.
• Adaptable under pressure, handling multiple priorities.
• Commitment to data security and compliance.
• Familiarity with hotel applications is advantageous.

Skills