Technical Applications Support Officer I

Job description

The Technical Applications Support Officer I is responsible for implementing, configuring, maintaining, and supporting HungerStation's IT applications and systems. Provides day‑to‑day technical assistance to end users, ensures reliable operation of applications, and supports incident and service request resolution. • First point of contact for application administration and support. • Supports installation, configuration, monitoring, and reliable operation of applications across the organization. • Handles calls, emails, and help‑desk tickets according to SLA. • Investigates and resolves incidents to restore services quickly, escalating tickets when needed. • Supports desktop applications, workstations, and internal systems. • Identifies recurring problems and contributes to prevention. • Guides users through troubleshooting via phone, email, chat, or in person. • Escalates unresolved issues to specialized IT teams. • Installs, configures, monitors, and maintains applications, including patches and anti‑virus deployment. • Records all requests and incidents in the ticketing system. • Creates and updates application documentation, workflows, and user manuals. • Adheres to company and IT policies and seeks continuous improvement in support processes.

Requirements

• 1-2 years of experience in IT application support, helpdesk, system administration or technical support
• strong understanding of IT troubleshooting and problem solving
• ability to investigate issues, identify solutions and implement workarounds
• ability to work under pressure and manage multiple requests
• strong communication and customer service skills
• proficiency in English
• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering or related technical field

Skills