Field Service Supervisor

Job description

The Field Service Supervisor at the employer leads the service team to ensure effective service delivery and customer satisfaction. The role involves strategic thinking and operational experience to enhance loyalty. Direct guidance from [Title] and work from [City, State] location according to [Hybrid, On-site, Remote] schedule. Aims to lead service technicians in facility management contracts or large sites to ensure contractual requirements are met and customer expectations are exceeded as a 100% billable contributor. Tasks include developing skills and administrative discipline to deliver services within the planned margin using HBS tools. Responsibilities include maintaining customer satisfaction, addressing issues, reviewing VOC comments, and taking proactive actions. Includes improving customer satisfaction by identifying system upgrade opportunities, immediate service needs, adding maintenance contracts, and sales opportunities. Also includes monthly team financial performance tracking, comparing actual budget, and improving operational metrics. Ensures availability of tools, equipment, materials, inventory control, and supports productivity improvement process implementation. Includes leading the team to apply global HBS policies and procedures, setting and implementing quality standards, hours reports, and ensuring exploitation of upsell and renewal opportunities and minimizing cancellations

Requirements

• sales
• team leadership
• policies and procedures

Skills