Technical Support Technician

Job description

A technical support technician provides support to computer users, responds to inquiries, or solves problems in person, over the phone, or electronically. Support includes the use of hardware and software such as printing, installation, word processing, email, and operating systems

Requirements

• Diploma from a technical college or vocational institute in computer or information technology support
• Some jobs require a bachelor's degree
• Previous relevant work experience of 1-2 years typically on-the-job training
• Proficiency in diagnosing and repairing hardware, software, operating systems, networks, and printers
• Preferred professional certifications such as CompTIA A+ or Microsoft/Cisco

Skills