Information Technology Support Engineer

Job description

The role aims to provide Level 1 and Level 2 technical support for the client by diagnosing and resolving issues with hardware, software, networks, and Microsoft services. Tasks include managing Microsoft 365 including Outlook, Teams, OneDrive, user accounts, and creating tickets via the channel directly

Requirements

• Diploma or Bachelor's degree in Information Technology
• Computer Science
• Networks
• or related field
• Experience from 1 to 3 years in technical support or a similar field
• Good knowledge in troubleshooting Windows 10/11 errors and resolving them
• Basic knowledge in supporting macOS devices
• Knowledge in managing Microsoft 365
• Basic knowledge in managing Google Workspace

Skills