Future Attraction Director

Job description

The Future Attraction Director is responsible for managing staff and overseeing attraction operations during the assigned shift. Ensures smooth and efficient operation while upholding the highest guest service standards. Leads the team, promptly addresses operational issues, and ensures activities follow the employer’s standards and policies. Key duties: lead and manage the team during the shift; assign tasks based on operational needs; provide on‑spot training and guidance; monitor all floor activities including guest service, equipment maintenance, and safety protocols; keep the attraction clean and fully operational; handle guest inquiries and complaints, escalating to the Attractions Manager when needed; promote a culture of guest service excellence; enforce safety protocols and conduct regular equipment checks; ensure compliance with local regulations and the employer policies; maintain accurate shift records and prepare reports for the Attractions Manager; interact with internal teams, guests, and vendors.

Requirements

• High school diploma or equivalent
• additional qualification in hospitality or management is a plus
• certification in Hospitality Management or related field is a plus
• 3-5 years experience in a supervisory role in a guest‑facing environment, preferably entertainment or hospitality
• strong leadership and communication skills
• proven track record of delivering excellent guest service and managing guest interactions
• ability to work independently, lift up to 5 kg, stand for extended periods, bend, reach, push/pull up to 10 kg, with full mobility and no visual or auditory impairments.

Skills