Site Reliability Engineer

Job description

About the employer: An AI‑native platform for customer experience intelligence that autonomously manages the entire customer lifecycle. As we scale globally, infrastructure reliability, performance, and resilience are mission‑critical. In this role you will ensure cloud infrastructure stability and scalability, anticipate issues, design preventive systems, and build automation to eliminate failures. Responsibilities include designing highly available, fault‑tolerant infrastructure; managing AWS/GCP/Azure workloads with Terraform; operating Kubernetes clusters; implementing monitoring with Prometheus, Grafana, the employer, or ELK; and responding to incidents with root‑cause analysis. Collaboration with DevOps and engineering teams will improve performance, CI/CD, and organizational reliability practices.

Requirements

• ≈3 years experience in SRE, DevOps, or infrastructure engineering
• proficient with cloud environments such as AWS, GCP, or Azure
• experienced with Kubernetes in production
• proficient with Terraform or similar IaC tools
• proficient in scripting with Python, Bash, or similar
• knowledgeable about CI/CD pipelines like Jenkins, GitHub Actions, or Bitbucket
• solid understanding of networking, load balancing, and high‑availability design
• experience with monitoring tools such as Prometheus, Grafana, the employer, or ELK
• ability to define meaningful alerts
• ownership mindset to resolve issues
• clear communication under pressure
• nice to have experience with RabbitMQ or Redis
• familiarity with Ansible or AWX
• exposure to multi‑cloud or hybrid environments
• cloud certifications (AWS, GCP) or Linux certifications.

Skills