Senior Digital Support Engineer

Job description

Supports the operations of corporate digital channels and digital products within the Digital Banking department, partnering with IT Application Support to expedite issue investigation, analysis, and resolution. Provides effective and timely customer service, designs and maintains workflow processes to ensure smooth and consistent support delivery. Provides daily coverage for operational issues and handles customer complaints related to Digital Banking. Acts as the primary point of contact for operational issues, delivering timely business support. Collaborates with the Digital Banking Services team to develop best practices, report issues to IT, and conduct root‑cause investigations. Prepares accurate and timely reports on issues and resolutions with proper root‑cause analysis and recommendations.

Requirements

• Bachelor's degree in Information Technology or related field
• familiarity with corporate banking products, services, and operations
• strong leadership skills to guide cross‑functional teams
• strong sense of ownership and accountability
• proven ability to work as part of a team
• self‑motivated with ability to work independently
• ability to maintain focus and composure under pressure
• strong multitasking abilities across concurrent priorities and issues
• excellent judgment and decision‑making skills
• fluent in Arabic and English (spoken and written).

Skills