Guest Services

Job description

The job is responsible for providing the first point of service to guests, including answering phone calls, greeting guests, and answering basic clarifications to ensure their satisfaction. All relevant procedures are followed so that work is carried out in a controlled and consistent manner. Day-to-day operations related to the job in Hospitality are followed to ensure continuity of work. Guests are assisted with check-in, by greeting them, providing them with a key, and showing them where their room is located. Acts as the first point of contact for enquiries from guests coming into the hotels, in order to answer their questions and be of assistance. Answers phone calls and transfers them to the concerned parties. Ensures the smooth running of the reception area at all times and keeps it neat and tidy, to present an appropriate image of the hotel. Takes and passes on messages to determine when something is urgent and expedites a response.

Requirements

• Education: Diploma degree in Administration or Hospitality
• Experience: 0-2 years of related experience, On-job training
• Skills: Business Acumen – Level 1, English Language Skills – Level 1, IT & Computer Literacy – Level 1, Quality Orientation - Level 1, Health & Safety Awareness - Level 1
• Competencies: Committed to the employer – Level 1, Customer Service Orientation – Level 1, Initiative – Level 1

Skills