Reception Manager

Job description

The Reception Manager is responsible for managing the reception department at the Modest Hotel. The role includes supervising the staff and operational processes, providing outstanding customer service, and communicating effectively with guests. Profession overview: The reception manager is responsible for managing and directing the front desk operations and welcoming visitors and guests in hotel establishments or major companies in the Kingdom of Saudi Arabia. Supervises the training and coordination of the reception staff’s agenda to ensure the provision of exceptional customer service in accordance with approved professional standards. He also handles complaints and solves urgent problems to ensure customer satisfaction and enhance the facility’s positive image. Typical duties for this profession: • Managing and directing front desk operations and welcoming visitors • Training and coordinating the agenda of reception staff • Addressing customer complaints and resolving urgent problems • Ensuring adherence to the facility's professional service standards

Requirements

• Saudi nationality
• Previous experience managing a hotel reception department
• Experience in team management and operational processes
• Strong communication and customer service skills
• Proficiency in English
• Ability to work under pressure
• Ability to solve problems

Skills