Senior Project & Service Coordinator

Job description

Coordinates technical service activities to ensure work is completed within reasonable timeframes and meets customer expectations. Sets routine technician schedules and dispatches technicians for planned and unplanned tasks. Acts as liaison between the customer and technicians. Explains policies and practices to internal and external parties. Resolves issues in existing systems and processes and makes minor adjustments. Contributes to improving quality and methods in day‑to‑day operations.

Requirements

• University degree
• Minimum 1 year experience with a bachelor's degree
• Minimum 6 years experience with a 2‑year degree
• Proficient in coordinating technical activities
• Knowledge of scheduling and dispatching technicians
• Knowledge of customer‑technician liaison
• Proficient in explaining policies and practices
• Experience in troubleshooting and making minor system changes
• Understanding of professional theory principles
• Proficient in internal and external communication

Skills