Manager - Fraud Monitoring

Job description

The role oversees the bank’s fraud monitoring and detection activities with a focus on external fraud risks. It supervises monitoring staff, related processes, and systems to ensure timely identification and escalation of suspicious transactions. Responsible for managing fraud scenarios, alert prioritization, parameter tuning, and providing operational support to the scoring module. Monitors financial transactions within the approved scope of the Counter Fraud department. Supervises handling of fraud inquiries and cases from SAMA and other banks. Supports the Department Head in implementing the approved strategy, contributes to reviewing and developing monitoring policies, procedures, and standards, and ensures compliance. Manages day‑to‑day operations including shift coverage, staff availability, leave planning, and system issue escalation to maintain 24/7 monitoring. Works with the GRC team to align FRA outcomes with monitoring controls. Reviews bank policies from a fraud monitoring perspective and proposes control methods. Provides analytical reports, guidance to Counter Fraud teams, and recommendations to improve scenarios, prioritization, and scoring models. Coordinates information exchange with external financial institutions on cases and trends. Supports the Head of Counter Fraud in responding to SAMA requests within stipulated timelines and implements SAMA directives. Mentors staff, drives continuous improvement, prepares accurate reports for the bank and SAMA, ensures timely incident reporting, and facilitates performance management and development of Saudi national talent. Performs other duties as assigned and complies with information security controls.

Requirements

• Tertiary qualification from an internationally recognized institution
• 3+ years experience in the same or similar domain
• ability to deliver on difficult technical tasks
• project implementation experience
• self‑sufficient with small project responsibility
• technical supervision of junior staff
• Root Cause Analysis
• Testing and Auditing
• Legal & Regulatory Awareness
• Evidence Collection
• Communication
• Attention to Detail
• Decision Making

Skills