Enterprise Platforms Analyst

Job description

Role Purpose: Own and operate assigned enterprise platforms, ensuring reliability, security, and business alignment. Translate strategy into delivery and operations. Key responsibilities include managing platform lifecycle, defining features, prioritizing enhancements, and delivering measurable business value. Ensure stability, availability, and performance through ITSM practices and proactive capacity planning. Manage integrations with ERP, data, analytics, and third‑party systems using enterprise standards. Maintain configuration baselines, access controls, and compliance with security and audit requirements. Serve as single point of contact for business stakeholders and vendors, handling requirements and validating releases. Provide regular updates on roadmap progress, operational metrics, risks, and issues, and maintain knowledge‑base documentation. Conduct daily activities in compliance with policies and contribute to continuous improvement of systems and processes.

Requirements

• Bachelor’s degree in Engineering, Computer Science, Information Technology or equivalent
• ServiceNow Administrator or ITSM Implementation Specialist certification
• Scrum Master, PMI‑ACP or SAFe certification

Skills