Manager - Recreation & Engagement

Job description

The Manager - Recreation & Engagement leads governance and delivery of recreational, leisure, and community engagement services within the the employer Workers Villages. Ensures structured activity programming, resident engagement initiatives, facility utilization governance, and contractor performance management to enhance resident well‑being, satisfaction, and community cohesion. Develops and implements the recreation and engagement strategy for all villages, establishes activity calendars, community initiatives, and engagement campaigns, oversees facility readiness and utilization with Facilities Management, manages service providers and coaches in line with SOPs and KPIs, captures resident feedback and metrics for continuous improvement, ensures HSE and safeguarding compliance, and supports official visits, community events, and special programs

Requirements

• Bachelor’s degree in a relevant field
• proficiency in recreation programming and community engagement strategy
• proficiency in contractor performance management and KPI governance
• proficiency in facility utilization planning and service readiness
• proficiency in resident feedback management and analytics
• proficiency in event management and operational coordination
• minimum 5 years of experience in recreation management, community engagement, hospitality, or residential services
• minimum 3 years in a managerial role overseeing multi‑site or contractor‑led services
• knowledge of workforce accommodation or community living environments preferred
• leadership and accountability competencies
• stakeholder engagement and collaboration skills
• decision‑making under pressure
• integrity and professionalism
• continuous improvement mindset.

Skills