General Manager

Job description

We are seeking a dynamic and accomplished General Manager to lead operations across four prestigious hotel properties (Fairmont, Raffles, Swissôtel & Swissôtel Al Maqam - Makkah). The role requires a visionary leader who can inspire teams, strengthen brand positioning, and deliver sustainable business growth across all properties. Key responsibilities include executing common strategic priorities across the four hotels while maintaining each brand's positioning and operational standards; maximizing synergies and coordinated decision-making across commercial, operational, people and culture, and support functions to optimize overall complex performance; enhancing efficiency through shared resources and centralized expertise, avoiding duplication of functions and costs; ensuring aligned strategic direction, effective commercial management, optimized resource allocation, and seamless execution across the complex; leading consolidated business reporting, strategic planning, capital planning discussions, forecasting, and long-term positioning of the complex within the market; developing and executing long-term business strategies for all four hotels; setting annual goals, KPIs, and growth targets, identifying expansion and repositioning opportunities, leading organizational transformation and innovation initiatives; ensuring alignment with ownership vision and the employer brand standards; driving profitability across all properties, reviewing monthly P&L statements and variance reports, ensuring compliance with financial and audit procedures; standardizing operational procedures where appropriate, maintaining quality assurance and service consistency, conducting regular hotel inspections and performance reviews; analyzing market trends and competitor positioning, enhancing brand visibility and market share; ensuring exceptional guest satisfaction across all hotels, reviewing guest feedback and online reputation scores, maintaining luxury and service standards; ensuring compliance of all hotels with health & safety regulations, licensing, fire and security standards

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field
• Master's degree preferred
• Minimum 10-15 years of progressive leadership experience within the hospitality industry, including multi-property management experience
• Proven track record in driving revenue growth, profitability, and operational excellence across hotel operations
• Strong leadership and people management skills with the ability to lead diverse teams across multiple locations
• Extensive knowledge of hotel operations, including Rooms Division, Food & Beverage, Sales & Marketing, Finance, and Guest Services
• Demonstrated experience in budgeting, financial planning, forecasting, and performance management
• Excellent strategic planning, negotiation, and decision-making capabilities
• Strong understanding of brand standards, quality assurance, and guest satisfaction metrics
• Exceptional communication and stakeholder management skills
• Ability to develop and implement business strategies that support long-term growth and operational efficiency
• Experience working with international hospitality brands or luxury hotel groups is an advantage
• Strong commercial acumen with the ability to identify market opportunities and drive competitive positioning
• High level of professionalism, integrity, and adaptability in a fast-paced environment.

Skills