Customer Service Representative

Job description

Work within the Customer Relations Department at Al-Henaki Real Estate Development Company. Respond to customer inquiries via phone and email. Handle complaints and provide appropriate solutions. Route calls and correspondence to relevant departments. Prepare daily reports on customer interactions. Monitor customer satisfaction and ensure service quality

Requirements

• Minimum 2 years experience in customer service in a real estate company
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong communication skills, politeness and ability to work under pressure
• Diploma or Bachelor’s degree in Business Administration or related field (preferred)
• Computer and CRM proficiency

Skills