Customer Service Specialist

Job description

the employer is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Client Services Specialist receives and responds to client inquiries and requests. Essential Job Functions: Responds to orders, general client inquiries, invoice questions and client complaints. Resolves issues with orders, delivery dates or service. Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution. Other duties as assigned. Physical Requirements: Job may require extended sitting or standing, use of standard office equipment. Other Skills and Abilities: Problem Solving. Freight Forwarding Knowledge. Documentation Skills. Resolving Conflict. Ability to Multi-task. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Recruitment Agency Policy At the employer we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and the employer will not be liable for any associated placement fees. We appreciate your cooperation in respecting this policy. Develop and define the performance and quality indicators and standards related to customer service; participate in the development and updating of customer service procedures and manuals; develop programs to maximize the quality and professionalism of customer service systems; identify the strengths, weaknesses and the extent of satisfaction with customer service systems; and prepare, present and keep the specialized documents and reports related to customer service

Requirements

• Bachelor degree in Marketing and advertising
• Team Work
• Ability to build relationships
• Analytical Thinking

Skills