Customer Service Specialist

Job description

About the Role the employer the employer Real Estate Company is looking for a Customer Service Specialist to join its team in Jeddah, Mecca. This role aims to provide outstanding and efficient customer service, Responding to inquiries, requests and complaints, Focusing on achieving customer satisfaction and enhancing their confidence in the facility, Which contributes to improving the quality of services and achieving the company’s goals. Main tasks and responsibilities: Receiving and responding to customer inquiries via phone, email, and various communication channels, And provide them with the necessary information. Receiving customer complaints and working to resolve them quickly and effectively, And follow up until the appropriate solution is reached. Explain approved products, services, procedures and policies to customers accurately and clearly. Recording requests, following up on their implementation, and ensuring they are completed on time. Ensuring providing a positive experience to customers and improving the quality of service provided to them. Entering and updating customer data in electronic systems and maintaining its confidentiality and accuracy. Communicate with the relevant departments to process customer requests and solve problems that require intervention from other parties. Implementing approved work systems and instructions and adhering to quality standards and service levels. Documenting inquiries, complaints, and requests and preparing periodic reports related to customer service performance. Working to achieve targets related to speed of response, And quality of service, And customer satisfaction rate. Protecting customer data and not disclosing it except in accordance with approved authorities and procedures. Dealing with different categories of customers with professionalism and tact, Listen carefully to their needs and provide appropriate solutions. Service development responsibilities: Establishing and defining performance and quality indicators and standards in customer service. Participate in developing and updating customer service procedures and manuals. Develop programs to maximize the quality and professionalism of customer service systems. Identify the strengths and weaknesses of customer service and satisfaction systems. Preparing, displaying and archiving specialized documents and reports related to the field of customer service. Required qualifications and experience Practical experience ranging from 2 to 5 Years in customer service. Ability to communicate effectively and deal with various customer segments. Problem-solving skills and quick decision-making. Adherence to approved quality standards and instructions. Ability to prepare reports and document data. Job Type This position is full-time. Application for those interested in joining the the employer the employer Real Estate Company team, Please

Requirements

• Skill: Customer experience management software
• Skill: Customer service
• Skill: After-sales management
• Location: Makkah Al-Mukarramah region

Skills