Associate Customer Service Specialist

Job description

About the employer, a global leader in healthcare technology. The specialist serves as the direct contact for customer order management in Jeddah, Makkah, Saudi Arabia. Handles sales and purchase order processing and related documentation, working with the Customer Care & Supply Chain Manager, Business Unit Managers and Finance Manager. Supports sales activities and contributes to structural improvement projects, requiring knowledge of Incoterms, customs clearance, certification procedures, and product flow through third‑party logistics to transit warehouses and final customers. Key responsibilities include representing the company to customers, processing and following up orders per policies, monitoring financial payment situations, supporting sales contracts, maintaining customer and material master files, improving processes, managing web‑based orders, handling credits and returns, addressing quality complaints, managing inventory via EDI, forecasting and replenishment, handling customer complaints and warranties, following distribution hold notifications, coordinating third‑party warehousing, and supporting an effective quality management system

Requirements

• 2-5 years of experience
• knowledge of Incoterms
• knowledge of customs clearance procedures
• knowledge of certification procedures
• knowledge of product flow through third‑party logistics
• proficient with EDI
• proficient with forecasting, replenishment and inventory systems
• proficient in web‑based order management
• proficient in handling complaints and returns
• proficient in monitoring financial payment situations
• proficient in structural process improvement
• proficient in liaison with distributors and service providers
• proficient in preparing sales contracts and documentation
• proficient in maintaining customer and material master files.

Skills