Front Office - Assistant Front Office Manager

Job description

the employer is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service the employer People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. Is making every moment matter your true passion? Join us At the employer, where delivering memorable moments is not just a skill but a heartfelt commitment. Ready to turn every check-in and check-out into an unforgettable experience? We are currently seeking an Assistant Front Office Manager to join our vibrant team. At the employer, we are in search of individuals who go beyond the resume - those with character, skills, talents, and a passion for creating memorable experiences. As the Assistant Front Office Manager, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team. Our Assistant Front Office Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between. • You will manage our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level. • You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory • As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

Requirements

• Exceptional customer service: Experience of driving guest satisfaction and handling complaints with a professional demeanor.
• Communication skills: Clear and effective verbal and written communication with guests, staff, and other departments.
• Leadership abilities: Exposure to supervising and motivating a team of front desk staff.
• Organizational skills: Ability to multi-task and prioritize work in a fast-paced environment.
• Problem-solving skills: Identifying and resolving issues that arise at the front desk.
• Time management: Exposure to supporting the scheduling staff and managing workflow.
• Staff training: Experience of training and development of front desk staff.
• Knowledge of front desk operations: Understanding of check-in/check-out procedures, reservation
• management, and guest billing.
• Adaptability: Flexibility to handle unexpected situations and changing priorities.

Skills