Area Manager

Job description

***This role will be based in the North Region*** the employer is looking for an experienced **Area Manager** to oversee the day-to-day performance and operations of several **dark stores** across the North region. This role is ideal for a hands-on operations leader with experience in **express commerce, grocery e-commerce, retail, fulfillment, or last mile operations**. As an Area Manager, you will be responsible for ensuring our dark stores operate efficiently, consistently and at the speed required to deliver an excellent customer experience. You will lead teams across **inventory, picking and packing, order fulfillment, replenishment, quality control, and store operations**, while driving operational and business KPIs. ### Key Responsibilities * Oversee daily operations across **inventory, replenishment, picking, packing, dispatching, and order fulfillment**. * Ensure dark stores meet goals for **order accuracy, fulfillment speed, product availability, and customer service**. * Lead and develop store managers and operational teams, including **recruiting, scheduling, training and performance management**. * Monitor KPIs such as **picking productivity, inventory accuracy, inventory availability, shrinkage, waste, and order fulfillment time**. * Identify operational gaps and implement initiatives to improve **productivity, efficiency, cost and customer experience**. * Partner with supply chain, last mile, commercial and customer experience teams to resolve issues and improve service levels. * Ensure compliance** with food safety, hygiene and operational standards** in all stores. **Requirements* * * 3+ years of experience in **dark store, express commerce, grocery e-commerce, retail, fulfillment, or warehouse operations**. * Familiarity with relevant industry regulations, compliance standards and safety protocols. * Experience managing **multiple sites and large-scale operational teams**. *Strong understanding **of inventory and fulfillment processes**. * Data-driven with **strong leadership, problem-solving and execution skills. ** * **Effective communication** and **Interpersonal skills** to collaborate with store teams, inventory teams, supply chain teams and operations leaders

Requirements

• Experience managing **multiple sites and large operational teams**

Skills