Retail Host

Job description

The Retail Agent is a multi-skilled team member responsible for delivering an exceptional guest experience across all Miraval retail outlets. This position combines guest-facing sales responsibilities with inventory, warehouse, administrative, and merchandising duties. A Retail Agent supports every aspect of the retail operation from assisting guests on the sales floor to receiving, processing and storing merchandise ensuring smooth daily operations and a consistently high level of service and presentation. Retail agents embody Miraval's commitment to wellness, balance and meaningful connections with guests. Professionalism, accuracy and exceptional service are essential qualities for success in this role. Guest Service and Sales - Greet, engage and assist guests as they enter the store. - Assess guest needs and provide informed product recommendations. - Actively engage guests in conversation to support product education and selection. - Use suggestive and suggestive selling techniques to achieve sales goals. - Maintain a positive and professional behavior consistent with Maraval standards. - Communicate current promotions, new products and special offers. - Serve as the last point of contact to ensure guest satisfaction and comfort. Point of Sale Operations - Operate the computerized point of sale system including processing cash transactions, credit cards, and room charges. - Complete returns, exchanges, and unpacking accurately. - Managing and reconciling daily sales reports. - Executing orders via phone, online, and special requests. Merchandising and Store Presentation - Maintain store appearance to the highest standards of visual presentation. - Restock sales floors on AD Day and during open/close shifts. - Organizing merchandise stores and ensuring accurate labeling and pricing of merchandise. - Assist with promotions and product placement to improve sales. Inventory, Receiving and Warehouse Support - Receive, check-in, price and process all retail merchandise. - Entering merchandise data into the inventory system. - Enter future orders as directed and maintain accuracy in the retail checkbook. - Handle returns of damaged items and coordinate backorders and credits. - Organize and maintain the retail warehouse, including recycling and storing packaging materials. - Delivery of “ready” stock to all retail outlets via golf cart. - Ensure that retail outlets are constantly stocked with supplies and inventory. - Lead or assist in physical inventory counts and regular audits. - Support retail leadership with inventory accuracy and administrative inventory tasks. Teamwork and Professional Conduct - Attend staff meetings and mandatory training sessions. - Support the Retail Manager and Retail Supervisor with operational priorities and assigned projects. - Maintain confidentiality, professionalism, and a positive work environment. - Act as a backup retail sales assistant when needed. Required qualifications: Skills and Abilities - Excellent communication and interpersonal skills. - Strong professionalism and ability to maintain guests' comfort and confidentiality. - Patience and strong customer service skills, including handling difficult interactions. - Proficiency in basic mathematics and cash handling procedures. - Ability to use Cash registers and POS systems (training available). - High level of accuracy, attention to detail, and efficiency in all inventory and sales tasks. - Ability to perform multiple tasks independently and prioritize effectively. - Working knowledge of Microsoft Word and Excel (preferred). Education and Experience - High school diploma or equivalent required. - At least one year of experience in retail is preferred. - Experience in inventory management or warehouse operations is an added advantage. - Speaks both English and Arabic - Physical Requirements - Ability to lift and carry up to 50 pounds. - Ability to stand and walk 95% of the shift. - Ability to push, pull, bend, reach, and climb ladders or ladders. - Ability to work an 8-hour shift to perform sales and warehouse duties. Miraval Commitment Your retailer plays a vital role in supporting Miraval's mission of wellness, balance and meaningful connection. Every task, whether assisting a guest or staff, organizing inventory contributes to providing a smooth, supportive, and enriching experience for both guests and colleagues

Requirements

• · Required qualifications: Skills and abilities - excellent communication and interpersonal skills
• · Education and experience - High school diploma or equivalent required
• · At least one year of retail experience preferred
• · Experience in inventory management or warehouse operations is an added advantage

Skills