Renewals Account Representative

Job description

the employer - The Information Company the employer is a global leader in information management, where innovation, creativity and collaboration are key components of our company culture. As a member of our team, you will have the opportunity to partner with the world's most recognized companies, tackle complex issues, and contribute to projects shaping the future of digital transformation. Artificial intelligence first. Future driven. Human centered. At the employer, AI is at the heart of everything we do: fueling innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. join us. Reporting your impact to the Customer Support Sales Manager, this position focuses on relationship management, enterprise customer management, selling the value of open text maintenance and support software, and promoting product retention as well as growth. Enterprise client account and channel management, quoting, positioning, regular follow-up and closing renewals are core responsibilities. Strong organizational skills and the ability to forecast accurately are required, at the same time the incumbent will be responsible for identifying and conducting gap analysis and improving processes. You're great at: Providing exceptional service through phone communication and F2F meetings on a consistent basis and building strong client relationships. Additionally, providing a consultative and proactive process to produce competitive renewal quotes. Consult with internal sales teams to prepare renewal quotes, overcome objections through the negotiation process and adjust quotes R as required to ensure the competitiveness of the solution provided to the client. Work with the entire ecosystem internally with license sales, channels, and marketing as well as externally with customer decision makers and channels/distributors Maintain and update reporting systems used to research and provide accurate forecasts within the sales support area Develop ongoing lead generation and pipelines through innovation and customer insight to obtain new maintenance renewal contracts, while continually selling high value the employer Support Software Become a trusted advisor to the customer regarding their support needs. Cultivate an environment of recognized mutual value between the employer and our client. Demonstrate great attention to detail to review and process incoming purchase orders and payments. Constantly looking to enhance the renewal process and procedures while working to achieve an exceptional team environment. What it takes: Experience working in a sales or lead generation oriented environment. University/college degree within a relevant discipline or equivalent work. Experience Exceptional written and verbal communication (English and Arabic), with the ability to listen and understand client needs and focus content Ability to think outside the box when seeking potential clients to expand new maintenance contracts and find new and innovative ways to demonstrate how the employer products can help the client achieve their goals A strong desire to create and maintain strong client relationships Ability to work cross-functionally with a dynamic team that relies on each other to achieve the overall company goals. the employer's efforts to build a comprehensive working environment go beyond just... Comply with applicable laws. Our Employment Equity and Diversity Policy provides guidance on maintaining an inclusive work environment for all, regardless of culture, national origin, race, color, sex, gender identification, sexual orientation, familial status, age, veteran status, disability, religion, or any other basis protected by applicable laws. If you need assistance and/or reasonable accommodation due to a disability during the application or hiring process, please contact us at. Our proactive approach fosters collaboration, innovation, and personal growth, enriching the employer's vibrant workplace

Requirements

• Consult with internal sales teams to prepare renewal quotes, overcome objections through the negotiation process, and adjust quotes as required to ensure competitiveness of the solution offered to the customer

Skills