Customer Relations Manager

Job description

Our company the employer inspires 55 million users every day to train with our innovative and engaging solutions for fitness, sports and health. By promoting the healthy lifestyle of exercise, a balanced diet, and a positive mental approach, the employer has quickly grown into a success story with over 2,500 employees across 15 subsidiaries, expanded to over 100 countries and has been selected as an official supplier for 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024. If you are a team player with strong relationship skills and an international approach, and are eager to invest your energy in building... dreams, you have the right spirit to join the employer! You will naturally fit into our culture if you exercise, live a healthy lifestyle, are proactive, assertive and digitally savvy. Move with us for a better world! Your Role We are looking for a Junior Key Account Manager to support our Regional Key Account Manager in managing and growing our key client relationships. In this role, you will focus on helping with account planning, organizing customer visits, tracking follow-ups, and maintaining accurate CRM data. This is an excellent opportunity to develop your account management skills within a supportive environment, learn from experienced mentors, and contribute meaningfully to our customer success initiatives. Your Impact • Develop a comprehensive understanding of key customers' needs and maximize annual revenue from accounts assigned to equipment, networks and services, in line with their annual budget and company seasonality. You will visit 100% of client websites in assigned accounts. • Providing an exceptional customer experience. This requires development Strong relationships with key stakeholders to drive sales and customer retention, as well as manage collaborative relationships within the internal the employer team - specifically sales, logistics, aftersales and accounts support. Optimize profit, loss and debit days for each account. Be prepared to advise clients on financing solutions for project financing and, internally, to provide timely, reliable and structured pipeline forecasting and management to Sales and Headquarters managers. Salesforce Support: Manage data entry, updates, and reporting into our CRM to maintain clean, up-to-date information for all customer interactions. • Client Visit Planning: Assist in organizing and scheduling client visits in coordination with the Regional Key Account Manager, preparing summary notes and tracking results. • Customer follow-up: Assist in following up on communications with customers, tracking responses and providing support to ensure the issue is resolved in a timely manner. • Market Awareness: Stay aware of trends within the fitness and wellness industry, and help identify potential opportunities within key accounts. • Reporting: Contribute to single and quarterly sales reports, which helps in performance tracking and strategic planning. About You Ideally, you are passionate about exercise, enthusiastic and proactive, and at the same time humble and ethical. Experience in or interest in the fitness industry is highly desirable, along with excellent account management/solution selling/strategic thinking/relationship skills. What you should bring: • Experience in support Sales or customer service role, ideally in a B2B environment. • Basic knowledge of CRM systems (Salesforce preferred) and willingness to learn. • Strong organizational skills and attention to detail. • Excellent written and verbal communication skills. • Proactive approach, with a positive and team-oriented attitude. the employer is an equal opportunity employer. We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of the community regardless of age, gender, sexual orientation, race, religion or belief. Discover your potential by working at the employer, where work means loving what you do, taking on challenges, learning from others, shari

Requirements

• advise on public relations
• plan health and safety procedures
• follow company standards
• identify customer's needs
• fix meetings
• liaise with managers

Skills