Customer Service Representative

Job description

We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region. We’re a financial company, please note that some of our products charge interest. We’re not your average call centre. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you’re motivated, professional, and want to be part of a growing company, let's go. Key Responsibilities • Support our customers through phone, chat, and email in both English and Arabi • Answer questions, solve problems, and make sure customers have a good experience • Follow clear guidelines and use tools to help customers quickly and correctly Skills, Qualifications & Requirements Why Join the employer? • Performance bonus: up to 10% of your base salary • Paid training: 3 weeks in the office • Nesting period:3 weeks handling real customers cases while receiving close support.

Requirements

• You speak and write clearly in both Arabic and English (B1+ level or above in English)
• You’re comfortable with rotational shifts and can work from the office
• You’re helpful, calm under pressure, quick to learn, and take your work seriously.
• We don’t want to oversell. This is real customer service work, it can be stressful, especially during busy hours. You need to be ready to handle difficult conversations, follow processes carefully, and have a good & positive attitude even on the tough days.

Skills