Partner Support Specialists

Job description

We are looking for a partner support specialist to support our restaurant partners and help solve their day-to-day operational problems. It will be a key point of contact for partner inquiries and coordination with internal teams and follow-up to ensure a timely solution. Responsibilities • Respond to inquiries and complaints from restaurant partners professionally. • Support partners with issues related to orders, statutes and day-to-day operations. • Coordinating with relevant internal teams to solve problems and keep partners informed. • Register and track partner issues, ensuring follow-up to the solution. • Keep accurate records of partners and prepare tracking reports using Excel. • Build positive relationships with restaurant partners through reliable and responsive support.

Requirements

• Previous experience in customer service or customer support. Good working knowledge of Microsoft Excel. Strong communication and problem-solving skills. Ability to handle complaints professionally and manage multiple requests. Strong organizational skills and attention to detail. Experience in food delivery, restaurant operations, or partner support is an added advantage.

Skills