Senior Engineer

Job description

Job Description Overview Job Title Job Code Senior Engineer 641944 First Grade 2 Group Corporate Planning and Enablement Department Corporate Technology Department Corporate IT Operations Unit Enterprise Applications Role Purpose The objective is to determine the overall importance of the job from the perspective of the organization. The role exists to support the implementation, operation, and continuous improvement of enterprise resource planning (ERP) systems by translating business requirements into technical solutions, configuring and integrating applications, and resolving complex technical issues. The role contributes to ERP availability, reliability and continuity through testing, controlled deployments, technical coordination and effective documentation in alignment with business objectives and IT architecture standards. Key Responsibilities and Activities This section describes the key deliverables required from the job. Key Responsibilities Key Activities • ERP Implementation & Deployment • Support the implementation and deployment of ERP systems and modules in line with approved business and technical requirements. • Configure ERP application components and coordinate release activities, deployment readiness, and rollback arrangements with relevant teams. • Track assigned technical deliverables, timelines, and dependencies, and communicate risks and issues to relevant stakeholders. • Business technical requirements and solutions • Collaborate with business stakeholders to collect, analyze and document ERP technical and functional requirements. • Translate approved requirements into technical specifications, compatible configurations and enhancements With IT engineering standards. • Evaluate proposed ERP changes in terms of technical feasibility, integration impacts, and alignment with business processes. • Manage ERP technical services and support • Provide Level 3 (L3) technical support for escalated ERP incidents and service requests. • Investigate root causes, implement approved corrective actions, and coordinate resolution of complex issues with technical teams and vendors. • Perform assigned incident, problem, and change management activities in alignment with established ITIL practices and service procedures. • ERP integration and accessibility • Develop, maintain, and troubleshoot interfaces between ERP systems and other enterprise applications, platforms, and services. • Validate data exchange and coordinate resolution of integration failures with relevant application and infrastructure teams. • Support single sign-on (SSO) integration requests and access configurations in coordination with Identity and Information Security teams. • Provides enterprise resource planning (ERP) and technical operations. • Monitor ERP availability, performance and scheduled processing, and investigate issues affecting business critical services. • Coordinate server, system, database and network dependencies with infrastructure teams to maintain ERP stability and availability. • Maintain ERP configuration records and provide software license usage information and application assets to relevant owners. • ERP backup, and Recovery and Continuity • Support ERP backup and recovery activities in coordination with infrastructure and database teams. • Participate in disaster recovery planning and testing, validate application recovery, and document results and corrective actions. • Identify application continuity risks and support recovery preparedness in line with approved business continuity requirements. • ERP testing and validation of solutions • Conduct technical, system, integration, and regression testing of ERP applications, changes, and enhancements. • Support user acceptance testing (UAT) with business stakeholders and validate solutions against approved requirements. • Document test results, track defects, and verify corrective actions before production deployment. • Enhance ERP and technical coordination • Support ERP improvements and enterprise digital transformation initiatives based on business priorities and operational needs. • Coordinate vendor support and maintenance activities, including patches, upgrades, and technical issue resolution. • Maintain documentation of ERP configurations, technical solutions, interfaces, integrations and operational procedures and support knowledge transfer. • Policies, Processes, and Procedures • Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is performed in a controlled and consistent manner. • Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment. • Information security • Compliance with all practices and relevant information security standards to ensure data integrity and confidentiality. Job Specifications Academic and Professional Qualifications • Bachelor's degree in computer science, software engineering, information technology, information systems, or related field. • Relevant certifications in ERP platforms, systems integration, or IT service management are an advantage. Years and nature of experience • Related experience in ERP implementation, configuration, technical support, development, or systems integration

Requirements

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• Maintain ERP configuration records and provide software license usage information and application assets to relevant owners
• · Job Specifications Academic and Professional Qualifications
• Bachelor’s degree in computer science, software engineering, information technology, information systems, or related field
• · Years and nature of experience
• Related experience in ERP implementation, configuration, technical support, development, or systems integration

Skills