Service Sales Engineer - HVAC

Job description

the employer and Africa is a subsidiary of the employer Industries Limited and a leading provider of heating, cooling, ventilation, air filtration and refrigeration technology. The company designs, manufactures and brings to market a wide range of equipment, as well as tailored solutions for residential, commercial and industrial purposes in Europe, the Middle East and Africa (EMEA). To date, the employer EMEA has more than 12,000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria and the United Kingdom. Our goal is to provide sustainable and effective solutions, creating a good climate for future generations. All this can only be achieved thanks to our people. About the Role The Service Sales Engineer - HVAC will be based in Saudi Arabia and will be responsible for driving service sales growth, expanding our customer base, and maximizing recurring revenue through Annual Maintenance Contracts (AMC), Operation and Maintenance (O&M) contracts, repair services, retrofits, and parts sales. This role requires a strong combination of HVAC technical knowledge, business development abilities, and business acumen to identify new opportunities, enhance customer relationships, and deliver profitable service solutions. You will proactively develop the market, support customer retention and contract renewals, and collaborate closely with internal service and technical teams to deliver value-based solutions that meet customer needs and business objectives. How will it happen? Impact • Responsible for driving HVAC sales growth, expanding customer base, and maximizing recurring revenue through Annual Maintenance Contracts (AMC), Operations and Maintenance (O&M) contracts, repair services, retrofits, upgrades, and parts sales. • Identify and develop new business opportunities across commercial, industrial and institutional customer segments to increase market share and achieve sales and profitability goals. • Build and maintain strong relationships with clients, facilities managers, consultants, contractors, and key decision makers to enhance customer satisfaction and long-term business retention. • Conduct regular customer visits to understand operational requirements, evaluate equipment conditions, identify service opportunities, and recommend tailored HVAC solutions. • Prepare technical and commercial offers, quotations and service offers in accordance with customer requirements. • Follow up on submitted quotes, negotiate commercial terms, and convert opportunities into profitable contracts while achieving sales goals. • Identify and promote value-added opportunities, including equipment repair, retrofits, spare parts, preventive maintenance and energy efficiency solutions. • Coordinate with service operations, technical teams, and spare parts departments to ensure commercially viable proposals and meet customer requirements in a timely manner. • Manage sales pipeline and maintain accurate CRM records covering customer interactions, opportunities, quotes, contract renewals, and sales forecasts. • Monitor market trends, competitor activities, customer requirements, and emerging business opportunities to enhance market positioning And support business growth. • Ensure compliance with company policies, business procedures, quality standards, and applicable health, safety and environmental requirements. What you need to succeed • Bachelor's degree in Mechanical Engineering or a related engineering discipline. • Minimum 3 years of relevant experience in HVAC service sales and maintenance contracts. • Strong knowledge of HVAC equipment, including chillers, VRF systems, air handling units (AHUs), and fan coil units (FCUs). • Demonstrated ability to develop new business, manage customer accounts, negotiate commercial agreements, and achieve sales goals. • Experience in HVAC sales from Saudi Arabia is highly desirable

Requirements

• ensure compliance with warranty contracts
• consumer protection
• apply territory planning
• apply health and safety standards
• negotiate sales contracts
• implement sales strategies

Skills