Guest Services Executive - Front Office

Job description

The role focuses on delivering exceptional hospitality service at Jumeirah Jabal Omar hotel in Saudi Arabia. Greet guests and manage check‑in/check‑out operations accurately. Respond promptly to guest inquiries and requests, providing personalized service. Coordinate with housekeeping, concierge, executive lounge, entertainment, and food & beverage departments. Handle special requests such as transportation and dining reservations. Resolve simple guest complaints and escalate complex issues. Enhance and improve hotel services as needed

Requirements

• 1-2 years experience in customer service or front desk roles in hospitality
• high school diploma
• bachelor's degree in Hospitality Management or related field
• strong written and verbal communication skills

Skills