Senior Quality Manager

Job description

Job Summary Management of the implementation of a quality management system and its effectiveness in meeting business, statutory, legal, and contractual requirements. Engages with business stakeholders to manage compliance to requirements, supporting a resilient business that manages risks effectively. The role is a key enabler to change and business improvement. Key Job Responsibilities Delivers delegated elements of an annual business plan to time and budget. Manages and facilitates external certification audits. Provides expertise and guidance in supporting achievement of new certifications where appropriate. Responsible for organising and facilitating internal audits in the audit programme. Accountable for leading audits and producing audit reports. Utilises comprehensive expertise and investigates and interprets root cause analysis of instances of non-conformance, including recommending corrective measures and long-term preventative measures. Coordinates reviewing of management system content for appropriateness, improvement, and implementation. Contributes to the identification of new systems and processes to drive efficiency, recommending improvements and innovations. Ensures information for quality reports is available, accurate and delivered within agreed timescales. Accountable for the production of communication articles, plans and communication collateral. Coordinates activities reported in management reviews, collating, analysing, and presenting data and key metrics, analyses trends and provides recommendations and guidance. Provides recommendations for action to mitigate risk and improve management system effectiveness. Provides specialised expertise and knowledge to support on business development activities. Accountable for the development and delivery of training. Manages and monitors performance of a supply chain, including support to suppliers as appropriate through training, guidance, and audits of their QMS capabilities. Works collaboratively towards the common goal of net zero carbon transition, and share responsibility for the proactive identification and management of the associated carbon emissions and reductions during the delivery of work. Key Job Dimensions What is the Geographical scope of role: Global Does the role have budget responsibility? No If yes, confirm range Key external stakeholders the role engages with Certifying bodies, suppliers, clients, JV partners Key internal stakeholders the role engages with Project teams, functional teams Does this role have direct reports? Yes If yes, how many? 1 to 4 Does this role have indirect reports? 5 to 8 Proportion of role responsibilities executed through job holder efforts (more than 50%/less than 50%) More than 50% of the time Does the role mainly follow established procedures? (e.g. call handlers) Yes Technical Competencies- Skills to carry out the role Essential Desirable Effective knowledge and application of quality management systems. Knowledge of ISO9001 standard and certification Strong analytical and reporting skills. Good knowledge of management principles and operational controls through the delivery lifecycle. Experience in development and implementation of tools and techniques in an operational environment. High level of knowledge and understanding of current industry standards and regulations. Experienced in implementation of digital control tools. Understanding of key project controls and processes such as design, procurement, tendering and project delivery Understanding of outsourced business models Industry Competencies - Industry experience and/or qualifications Essential Desirable Working knowledge of the construction, consultancy and facilities management industries Professional Competencies - Personal effectiveness e.g. stakeholder management, effective communicator Essential Desirable Good working knowledge of Microsoft Office 365 suite and data analysis tools. Excellent written skills. Excellent communication skills and customer focus. Ability to work to tight deadlines alone and as part of a team. Building and maintaining positive relationships across a business and with all levels of management. Strong organisational skills Strong analytics skills Report writing skills. Manages and influences a range of key/senior internal and external stakeholders. Ability to deal with and influence senior management. Leadership Competencies - Self, others & business Essential Desirable Manages others effectively. Ability to influence and persuade senior management towards a desired course of action. Continuous improvement perspective. Resilience. Effective chairing of meetings. Develops and maintains a series of internal and external professional relationships. Further Qualifications, Certifications & Experience Essential Desirable Educated to degree level (or equivalent). Formal auditor training course within relevant subject Line management experience. Quality assurance experience. Quality management system experience. Internal auditing experience. Potential Career Progression Roles Associate Director - Quality assurance. Engine change. Functional change

Requirements

• Manages and facilitates external certification audits.
• Provides expertise and guidance in supporting achievement of new certifications where appropriate.
• Knowledge of ISO9001 standard and certification Strong analytical and reporting skills.
• Good knowledge of management principles and operational controls through the delivery lifecycle.
• Experience in development and implementation of tools and techniques in an operational environment.
• Experienced in implementation of digital control tools.
• stakeholder management, effective communicator Essential Desirable Good working knowledge of Microsoft Office 365 suite and data analysis tools.
• Ability to work to tight deadlines alone and as part of a team.
• Ability to deal with and influence senior management.
• Ability to influence and persuade senior management towards a desired course of action.
• Further Qualifications, Certifications & Experience Essential Desirable Educated to degree level (or equivalent).
• Formal auditor training course within relevant subject Line management experience.
• Quality assurance experience.
• Quality management system experience.
• Internal auditing experience.

Skills