System Administrator I

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior System Administrator based in Saudi Arabia. As a Senior System Administrator, you will play a key role in providing reliable, high-quality IT support to customers in a remote-first environment. You will troubleshoot a wide range of technical issues across operating systems, servers, business applications, cloud services and network infrastructure. Working closely with technical teams, you will help maintain IT environments secure, stable and efficient while ensuring an excellent customer experience. You will also support Microsoft 365 administration, virtualization technologies, and endpoint security, contributing to the smooth operation of client systems. This role provides the opportunity to enhance your technical expertise, take ownership of complex support requests, and assist other technicians with troubleshooting and escalations. Join a collaborative, service-oriented team that values continuous learning, accountability, and professional development. ### Responsibilities Provide technical support and troubleshooting: Independently diagnose and resolve workstation operating system issues across Windows and macOS, printer issues, standard business applications, and other common technical challenges. Server environment management: Troubleshoot and maintain server infrastructure running Windows Server 2016 through 2025, helping ensure system availability, reliability, and performance. Microsoft 365 administration and cloud services: Resolve Microsoft 365 administration issues, Microsoft Entra ID support, and Azure environments, Active Directory, and related identity and access management services. Support Virtualization Technologies: Maintain and troubleshoot virtual environments using VMware and Hyper-V to support stable and efficient IT operations. Resolve application issues: Provide support for standard office software and line-of-business applications, including Sage ERP and QuickBooks, and coordinate with software vendors when specialized assistance is needed. Maintain network connectivity: Troubleshoot basic and intermediate network issues, including firewalls, switches, network architecture, and connectivity. Systems and data protection: Support backup software, cybersecurity solutions for endpoints, mobile devices, and other tools that help maintain secure and resilient client environments. Assist and guide technical teams: Act as an escalation point for technicians, sharing technical knowledge and assisting in resolving issues that require additional expertise. Providing excellent customer service: maintaining clear and professional communication, accurately documenting technical work, and contributing to customer satisfaction and quality service. Achieving service performance goals: Monitor and improve KPIs, including customer satisfaction (CSAT), quality score, usage, average time per ticket, and first touch accuracy. Provide scheduled, on-call support: Participate in rotations to provide after-hours and weekend technical support for on-site and remote operations. Maintain professional readiness: complete required training and certifications, follow established procedures, and contribute to the team's culture Client-focused co-operation. ## Requirements Related IT Experience: At least three years of professional experience in an IT support, systems administration, or related technical role. Operating System Experience: Hands-on experience troubleshooting and supporting Windows and macOS environments. Windows Server Administration: Hands-on experience supporting Windows Server releases from 2016 to 2025, including common server administration and troubleshooting tasks. Virtualization Knowledge: Experience managing and troubleshooting VMware and Hyper-V virtualization environments. Cloud and Identity Management: Experience with Microsoft Azure support and proficiency in using Microsoft Entra Admin Center, along with knowledge of Active Directory and Microsoft 365. Ne Business Essentials: Working knowledge of firewalls, switches, network architecture, connectivity, and network troubleshooting. Business Application Support: Proficiency in supporting Microsoft Office applications, backup solutions, endpoint security tools, mobile devices, and a variety of business applications. Managed Service Provider Experience: Previous experience working for a Managed Service Provider (MSP) is desirable

Requirements

• Assist and guide technical teams: Act as an escalation point for technicians, sharing technical knowledge and assisting in resolving issues that require additional expertise.
• ## Requirements Related IT Experience: At least three years of professional experience in an IT support, systems administration, or related technical role.
• Operating System Experience: Hands-on experience troubleshooting and supporting Windows and macOS environments.
• Windows Server Administration: Hands-on experience supporting Windows Server releases from 2016 to 2025, including common server administration and troubleshooting tasks.
• Virtualization Knowledge: Experience managing and troubleshooting VMware and Hyper-V virtualization environments.
• Cloud and Identity Management: Experience with Microsoft Azure support and proficiency in using Microsoft Entra admin center, along with knowledge of Active Directory and Microsoft 365.
• Ne Business Essentials: Working knowledge of firewalls, switches, network architecture, connectivity, and network troubleshooting.
• Managed Service Provider Experience: Previous experience working for a Managed Service Provider (MSP) is desirable

Skills

Benefits

• * **Night shift bonus:** Additional compensation for eligible night-shift work.