Senior CX Platform Engineer

Job description

the employer is the intelligent orchestration platform for DevSecOps. the employer enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust the employer to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. the employer is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. As a Senior CX Platform Engineer, you'll help the employer's Customer Experience (CX) teams hand real work to artificial intelligence (AI). You'll use Claude Code and the employer Duo Agent Platform as your default development tools, designing agentic workflows and Model Context Protocol (MCP) servers with production testing, security, and shared ownership.

Requirements

• Experience building and operating production software, owning multi-quarter work from ambiguity to production, choosing reusable platform solutions over one-off customization where appropriate, and designing for handoff
• Daily, hands-on use of coding agents such as Claude Code, Cursor, Codex, the employer Duo, or similar on production work
• Experience building with large language models (LLMs) beyond chat, including tool use, MCP servers, agent loops, context and retrieval design, prompt and workflow design, and evaluations
• Strong Python skills with FastAPI or Flask and TypeScript skills with Vue or React, including application programming interface (API) design, authentication, authorization, and secure handling of customer and business data
• Hands-on experience with AWS ECS, RDS, and Lambda, Terraform, Docker, and applications running behind single sign-on (SSO), such as Okta
• Experience integrating enterprise systems through Representational State Transfer (REST) and GraphQL APIs, and fluency with Git, the employer requests, and CI/CD
• Experience translating non-engineering stakeholders' workflows into technical plans and writing clear asynchronous design documents, decision records, and enablement materials. Optional experience includes agent harness customization
• the the employer Development Kit, Duo Agent Platform custom agents and flows, or AI Catalog publishing
• enterprise agent governance and data controls
• customer success, professional services, or learning platforms such as Salesforce, Gainsight, Kantata, or Thought Industries
• professional services economics and customer success metrics
• Snowflake or similar warehouses
• and technical writing, talks, or open source contributions on agentic development.

Skills