Customer Success Intern

Job description

Supporting customers throughout their journey with Hasabi services. • Respond to customer inquiries and ensure that problems are resolved in a timely manner. • Follow up with customers to ensure their satisfaction and quality of service. • Coordination between clients and internal accounting/operations teams. • Assist in onboarding new clients and guiding them through our processes. • Maintain and update customer records in the customer relationship management system. • Identify customer needs and suggest improvements to enhance the experience. • Assist in preparing reports on customer feedback and satisfaction. • Support the team in improving retention and engagement strategies. • Customer first mentality and positive attitude. - Basic understanding of accounting or SaaS services. • Training and guidance from experienced professionals. • Possibility of future career growth within the company. • Collaborative and supportive work environment

Requirements

• Proficiency in Arabic and English is preferred

Skills