ServiceNow SPM Consultant

Job description

Responsible for implementing and optimizing ServiceNow SPM solutions to align client projects and portfolios with business objectives. Collaborate with stakeholders to enable strategic decision‑making through portfolio visibility and management. Work with clients to understand portfolio management processes and requirements. Design, configure, and implement ServiceNow SPM modules for strategic planning and portfolio management. Provide guidance on portfolio governance, demand management, and resource allocation best practices. Conduct workshops and training sessions to enhance client knowledge of ServiceNow SPM capabilities. Coordinate with cross‑functional teams to ensure SPM integration with other ITSM processes. Analyze data and generate reports to support portfolio visibility and informed decisions. Stay updated on new ServiceNow SPM features and trends to continuously improve solutions

Requirements

• Bachelor's degree in Business, Information Technology or related field
• minimum 3 years experience with ServiceNow SPM or related portfolio management solutions
• strong knowledge of project and portfolio management concepts and best practices
• experience configuring and administering ServiceNow SPM modules
• familiarity with related ITSM and ITBM processes
• excellent analytical and problem‑solving skills
• strong communication and client engagement skills for effective workshops and trainings
• ability to work collaboratively in a team‑oriented environment
• relevant ServiceNow certifications for SPM or ITBM
• experience with data analytics and reporting tools within ServiceNow
• familiarity with Agile and SAFe methodologies.

Skills