Technical Services Manager

Job description

Oversee the delivery of technical services with high efficiency. Lead and guide technical services teams and manage distributed teams. Promote operational excellence and maintain strong stakeholder relationships. Ensure agreed service standards are met and provide regular performance reports

Requirements

• Experience in managing administrative service teams of more than 30 members across multiple locations
• proven experience in managing technical services teams
• experience with endpoint technologies
• strong knowledge of IT Service Management (ITSM) processes and best practices
• hands‑on experience with ServiceNow or similar ITSM platforms
• Bachelor’s degree in Engineering, Information Technology, Computer Science or related field
• ITIL V4 Foundation certification (mandatory)
• proficient in Excel
• effective communication skills
• stakeholder management proficiency
• workforce planning proficiency

Skills