ServiceNow Developer (Remediation & Testing)

Job description

the employer is seeking a highly skilled ServiceNow Developer (Remediation & Testing) to join our team and support ServiceNow transformation, remediation, and testing initiatives. The ideal candidate will have hands-on experience in ServiceNow development, platform remediation activities, defect resolution, and testing to ensure the stability, quality, and performance of the ServiceNow platform. Key Responsibilities: • Perform remediation activities on existing ServiceNow implementations, including fixing defects, resolving technical issues, and optimizing configurations. • Develop, customize, and maintain ServiceNow applications, workflows, and integrations. • Analyze and remediate issues arising from platform upgrades, migrations, or new implementations. • Design, execute, and support functional, integration, regression, and user acceptance testing (UAT). • Identify, troubleshoot, and resolve application defects and performance issues. • Collaborate with business stakeholders, developers, and QA teams to gather requirements and validate solutions. • Develop and maintain test plans, test cases, and test scripts. • Support ServiceNow upgrade testing and ensure compatibility with new releases. • Perform root cause analysis and implement corrective actions for recurring issues. • Ensure adherence to ServiceNow development best practices and governance standards. • Prepare technical documentation and provide knowledge transfer to support teams

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 4+ years of hands-on experience in ServiceNow development and administration
• Strong experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer
• Experience with remediation activities, defect fixing, and troubleshooting within the ServiceNow platform
• Hands-on experience in testing methodologies, including functional, integration, regression, and UAT testing
• Experience with ServiceNow upgrades and release testing
• Knowledge of JavaScript, REST/SOAP APIs, and integration technologies
• Familiarity with Agile/Scrum methodologies
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Experience with ITSM, ITOM, HRSD, or CSM modules
• Experience with automated testing tools such as ATF (Automated Test Framework) within ServiceNow
• Previous experience in large-scale ServiceNow implementation or transformation projects
• Remediation & Defect Resolution
• Testing & Quality Assurance
• Upgrade Testing
• Troubleshooting & Root Cause Analysis

Skills